Frequently Asked Questions
- What is your return policy?
- What is the warranty for Comfy Sacks?
- Are Comfy Sacks washable?
- How do I assemble my Comfy Sack?
- Do your products pass fire code compliance?
- Do you ofter fabric samples?
- What Is the difference between the Lounger and Sack?
- How long does it take to ship the Comfy Sack?
- How do I check the status of my order or track my package?
- How do Comfy Sacks differ from other foam bag chairs on the market?
- What are the dimensions of the Comfy Sack?
- How much does shipping cost?
- How are credit cards processed on comfysacks.com?
- Do you have any coupon codes?
What is your return policy?
All our non-personalized products come with a 30 Day Money Back Guarantee. We want you to be totally psyched about the products you purchase from ComfySacks.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a full refund. (does not apply to personalized products) Return shipping of the product is the responsibility of the customer and you are required to contact us to obtain an RMA number prior to shipping the product back and a return address will be provided at that time. Note all personalized products can not be accepted for returns/exchanges. .? Back to top
What is the warranty for Comfy Sacks?
All Comfy Sacks come with a FIVE year warranty on all seams and zippers on both the cover and liner. This is one of the best warranties offered throughout the whole foam bag chair industry and it is a full 2 years more than the majority of all our competitors. We stand behind our products and often we have customers that purchase a liner or cover from our company because our competitor will not uphold their warranty.
We want customers to be confident that if something happens to their Comfy Sack, they are covered...literally! Comfy Sacks are manufactured to last a very long time and something that distinguishes a Comfy Sack from any other foam bag chair on the market is the quality. All seams are double stitched and coupled with our durable fabrics, you have a product that will last a long time. Our products have been tested with the roughest children and even run over by a 54 ton battle tank (see video below) and we very rarely have a cover or liner that needs to be replaced. For warranty claims please use the contact us page and include your order number and shipping address to help better assist us locate your order. If there is a failure on your product due a manufacturing defect within 5 years of purchasing the product, we will repair or replace the item. While we do cover the shipping cost of the fixed/replaced item back to the customer, however customer is responsible for shipping the item to us for inspection.
*Prior to January 1, 2015 all products came with a 3 year warranty. If you purchased prior to this date, the warranty was 3 years. If you purchased on or after January 1, 2015, your products have a 5 year warranty.? Back to top
Are Comfy Sacks washable?
All the covers we offer are machine washable (with the exception of the Faux Leather which is spot clean only). Another great feature you will get with every Comfy Sack is a internal liner (which comes with a security break away zipper.) While some competitors cut costs and don't include a liner and others offer it as an expensive option, all Comfy Sacks ship with this ultra important internal liner. The liner enables you to simply unzip the outer cover and put the cover in the washing machine. The important thing when washing your cover is to make sure you completely re-zip the cover closed before putting it into the washing machine. This is to ensure nothing gets caught in the washing machine which could result in damage to your cover. It is recommended that you air dry the covers however they can also be put in the dryer and tumble dried on low. Note: Long Fur, Polar Fox and Midnight Fox covers should be air dried and not placed in the dryer to avoid damaging the covers.? Back to top
How do I assemble my Comfy Sack?Easy as 1-2-3
Your Comfy Sack will arrive via Fedex Ground in a large cardboard box.
- Remove the cover and liner (filled with foam) from the box.
- Make sure to keep the liner closed while you break apart the large chunks of foam. This will get oxygen to the foam which helps the foam expand back to it's original shape. (The foam is already shredded so you don't need to manually rip the foam apart but simply release it from its compressed state)
- Massage the foam to ensure all large chunks are completely broken apart. Take your designer cover and match the seams of the cover and the liner and enjoy! It will take several days to a full week for your Comfy Sack to expand to it's full size.
All our inner liners (not covers) have locking zippers that are used for safety reasons. The liner zipper may have no pull tab on the zipper for this reason. If you would like open the liner to access the foam, simply insert a paper clip into the zipper to disengage the safety locking mechanism. The liner zipper can always move forward (to close the liner) but in order to open the liner you must have the zipper disengaged using a paper clip.Comfy Tip?
Many customers have found it very helpful to simply remove the product from the box and let it sit for a full day without breaking up the foam. This allows the foam some time to start the expansion process on it's own so you don't have do all the work! Depending on how long the foam has been compressed, the foam may need some help to get the expansion process started. To expedite the expansion process make sure the foam is broken down into golf ball size pieces and for the first week rotate and fluff once or twice a day. While this process may sound complicated, it is both fun and not difficult to do.? Back to top
Do your products pass fire code compliance?
All our Comfy Sacks are CAL117 2013 compliant which is the industry standard for fire compliance with furniture. Comfy Sacks come with the accompanying CAL117 2013 compliance tags. Many large institutions including libraries, schools and office building require this compliance. Our products are in hundreds of libraries and schools throughout the world and also many office buildings including Apple, Amazon and Zappos. If you are purchasing this product for an institution that requires compliance with the CAL117 2013 bulletin, Comfy Sacks are one of the only foam bag chairs that meet this requirement. To read more about this please visit following link CAL117 2013 Bulletin.? Back to top
Do you offer fabric samples?
Absolutely! We offer the softest and most durable fabrics on the market and we don't just want you to take our word for it! Apple Computer Corporation, Amazon and Zappos chose Comfy Sacks to outfit their corporate headquarters. We have the softest and most comfortable product on the market at a price that can't be beat!
If you would like fabrics samples from the HUGE selection of fabrics we offer, simply click HERE and include up to 5 fabric samples you would like to see and they will be shipped out free of charge. Samples are usually sent out the next business day so you can quickly make your decision . At this time we do not offer this service for Alaska or Hawaii due to the overseas shipping costs involved.
If you would like a sample card with our entire line of fabrics and colors (around 35 fabrics/colors in all) you may purchase that for only $15.00. If you would like to purchase a full sample set please contact us.? Back to top
What is the difference between the Lounger and Sack?
This is probably the most asked question here at Comfy Sacks. When trying to decide between the Lounger and Sack please remember that all our products use the same foam and fabrics. The only difference between the Lounger and Sack is the shape of the product. The Sack is round and the Lounger is oval.
Best uses for the Lounger and Sack:
Lounger: Perfect for someone who wants to use the product more like a couch. You can sit on the product or lay on the product lengthwise like a lounger. The most popular loungers are the 7.5 ft lounger and the 6 ft lounger. Our staff favorite is the 6 ft lounger.
Sack: The ultimate product for someone looking for the most comfortable chair in the house. The sack creates the perfect little place to flop into after a long day. It's round shape creates an ultra comfortable 'pod' that you sink into for ultimate comfort. Our customer favorite is the 6 ft Sack which is also our flagship product!
How may people can you fit on the Comfy Sack?
3 ft: One child
4 ft: One adult
5 ft: One adult or two children.
6 ft: OUR MOST POPULAR PRODUCT - One adult, two adults sitting closely, one adult and two small children.
7 ft: Two adults or three small children.
8 ft. Four adults or whole family. This product is MASSIVE!
5 ft: One child lying down, two children or one adult.
6 ft: STAFF FAVORITE - One adult lying down, two adults sitting comfortably side by side, two adults and a child, three children.
7.5 ft: Two adults lying down, three adults sitting side by side, four children sitting side by side.
One adult or two small children.
Two adults or two children.
** Pets also love the Comfy Sacks so don't leave them out!? Back to top
How long does it take to ship the Comfy Sack?
About 95% of all orders are shipped out in 1-3 business days however it sometimes takes up to 4 business days to ship the orders out. Depending on your location, it will take 2-5 business days in transit with FedEx Ground to your location. You can expect your order to be delivered in 2-6 business days after placing your order depending on your location.? Back to top
How do I check the status of my order or track my package?
At Comfy Sacks we have created a very robust order tracking system that allows you to see the status of your order throughout the manufacturing process. It also allows you to quickly contact the orders department to ask any questions or make a change to your order.Track Your Order? Back to top
How do Comfy Sacks differ from other foam bag chairs on the market?
Comfy Sacks use superior foam and better quality fabrics than any other foam bag chair company on the market. Our foam is softer and more comfortable than other companies because we use premium furniture grade foam. Other companies use scrap foam and often take whatever they can get when it comes to foam in order to cut costs. We have been doing business in the foam industry for many years which allows us to leverage this power and as a result get the best foam available for a good price. We provide the highest quality on the market all while keeping our prices very competitive.
Our cover fabrics are also second to none! We have the largest selection of fabrics in the industry. In addition to offering a huge selection of fabrics, we give you the opportunity to SEE and FEEL the fabric before you decide to buy...for FREE! We are very confident that when you receive our fabric samples, you will fall in love with our fabrics and make your purchase with us. We understand that this is an expensive purchase for you and that it is very important to see these fabrics for yourself before you buy. In addition we also understand how important it is to match colors for decorating purposes. The last thing we want is for you to have a product that doesn't even match your decor. To read more about our fabrics and to request up to FIVE FREE samples of all the fabrics we offer, click here.? Back to top
What are the dimensions of the Comfy Sacks?
After receiving your product, it will take 1-2 weeks for the product to FULLY expand. Feel free to use your product while it is still expanding but realize that the foam must receive oxygen to fully expand. To expedite the process of your bag fully expanding, re-fluff your sack a couple times a day in the first week to get oxygen to foam. This will ONLY need to be done for the first week or two because of how compact the foam is for shipping purposes. Also ensure that all large pieces of foam are broken apart which will also speed up the expansion process.
|Size Sack||Product Dimensions*||Box Dimensions||Weight|
|Kid Sack||28 in x 28 in x 20 in||18 in x 18 in x 14 in||16 lbs|
|3 ft Sack||3 ft x 3 ft x 2 ft||18 in x 18 in x 14 in||32 lbs|
|4 ft Sack||4 ft x 4 ft x 2.5 ft||20.5 in x 20.5 in x 15 in||49 lbs|
|5 ft Sack||5 ft x 5 ft x 2.5 ft||23 in x 23 in x 17.5 in||59 lbs|
|6 ft Sack||6 ft x 6 ft x 3 ft||25 in x 25 in x 19.25 in||81 lbs|
|7 ft Sack||7 ft x 7 ft x 3 ft||27.75 in x 27.75 in x 19.25 in||99 lbs|
|8 ft Sack||8 ft x 8 ft x 3 ft||27.75 in x 27.75 in x 19.25 in||132 lbs|
|Kid Lounger||48 in x 22 in x 29 in||18 in x 18 in x 14 in||20 lbs|
|5 ft Lounger||5 ft x 3 ft x 3 ft||23 in x 23 in x 17.5 in||51 lbs|
|6 ft Lounger||6 ft x 3.5 ft x 3.5 ft||25 in x 25 in x 19.25 in||66 lbs|
|7.5 ft Lounger||7.5 ft x 3.5 ft x 3.5 ft||27.75 in x 27.75 in x 19.25 in||86 lbs|
|Comfy Nest (formally 3 in 1 Sack)||6 ft x 6 ft x 1 ft||23 in x 23 in x 17.5 in||51 lbs|
|Pillow Sack||4.5 ft x 5.5 ft x 1 ft||20.5 in x 20.5 in x 15 in||40 lbs|
* All Dimensions are measured at the widest point on the product and weights are approximate. The floor print of the sack is slightly smaller because of the shape of these products. These products are frameless furniture which means there are not rigid corners for dimensions. Our product sizes exceed the industry standard for foam bag chairs and we give you measurements to ensure you don't purchase a product that will not fit into a space that is too small for your Comfy Sack.
* For shipping and handling reasons all products must be highly compressed before shipment. For best results make sure to take your product out of it's compressed box within a couple weeks of receiving your product. The products can sit for a couple months in it's compressed form however the product will take longer to expand back to its original size with each month of storage.? Back to top
How much does shipping cost?
Shipping is FREE on all our products for the 48 contiguous states in the USA. For shipping to Hawaii, Alaska and Canada simply put your items into the shopping cart and proceed to checkout by providing your ship to address and you will be provided shipping rates. Please keep in mind that our products are heavy and bulky pieces of furniture which makes shipping overseas quite expensive.
How are credit cards processed on comfysacks.com?
Online shopping at Comfy Sacks is very secure and we take every precaution to protect your privacy. All orders submitted for purchase at ComfySacks.com go through and Address Verification check to ensure the cardholder data matches the address information submitted. For that reason we are not able to accept any gift cards (including visa/mastercard gift cards since these do not have the proper billing address for verification of the purchase) All information that you provide will be automatically encrypted using 128 bit encryption. In addition, Comfy Sacks keeps all customer information confidential. Your information will never be provided to any outside parties.
Click here to see our A+ Better Business Bureau standing. We work hard to maintain this A+ rating with the BBB by resolving any customer issues quickly and fairly. Customer service is something we take very seriously here at Comfy Sacks.
Credit Cards Accepted:
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