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Frequently Asked Questions
- Do you have any coupon codes?
- What is the difference between the Lounger and Sack?
- Is shipping really FREE?
- Do your products pass fire code compliance?
- Do you offer FREE fabric samples?
- Is it really true that you offer the best warranty in the industry?
- How long does it take to ship the Comfy Sack?
- How do I check the status of my order or track my package?
- How do Comfy Sacks differ from other foam bag chairs on the market?
- What are the dimensions of the Comfy Sacks?
- Are Comfy Sacks washable?
- How are credit cards processed on comfysacks.com?
- What is your refund/exchange policy?
Great question and probably the most asked question here at Comfy Sacks! When trying to decide between the Lounger and Sack please remember that all our products use the same foam and fabrics. The ONLY difference between the Lounger and Sack is the shape of the product. The Sack is round and the Lounger is oval.
Best uses for the Lounger and Sack:
Lounger: Perfect for someone who wants to use the product more like a couch. You can sit on the product or lay on the product lengthwise like a lounger. The most popular loungers are the 7.5 ft lounger and the 6 ft lounger. Our staff favorite is the 6 ft lounger.
Sack: The ultimate product for someone looking for the most comfortable chair in the house. The sack creates the perfect little place to flop into after a long day. It's round shape creates an ultra comfortable 'pod' that you sink into for ultimate comfort. Our customer favorite is the 6 ft Sack which is also our flagship product!
How many people can you fit on the Comfy Sack?
- 3.5 ft: One child or one small teenager
- 5 ft: One adult or two children
- 6 ft: OUR MOST POPULAR PRODUCT - One adult , two adults sitting closely, one adult and two small children
- 7 ft: Two adults or three small children
- 8 ft: Four adults or whole familyâ€¦this product is MASSIVE!
- 5 ft: One child lying down, two children or one adult
- 6 ft: STAFF FAVORITE - One adult lying down, two adults sitting comfortably side by side, two adults and a child, three children
- 7.5ft: two adults lying down, three adults sitting side by side, four children sitting side by side.
- One adult or two small children
- Two adults or two children
** Pets also love the Comfy Sacks so don't leave them out!
Shipping is FREE on all our products for the 48 contiguous states in the USA. For shipping to Hawaii,Alaska and Canada please send and email to Info@ComfySacks.com
All our Comfy Sacks are CAL117 compliant which is the industry standard for fire compliance with furniture. Comfy Sacks come with the accompanying CAL117 compliance tags. Many large institutions including libraries, schools and office building require this compliance. Our products are in hundreds of libraries and schools throughout the world and also many office buildings including Apple, Amazon and Zappos. If you are purchasing this product for an institution that requires compliance with the CAL117 bulletin, Comfy Sacks are one of the only foam bag chairs that meet this requirement.
Absolutely! We offer the softest and most durable fabrics on the market and we don't just want you to take OUR word for it! Apple Computer Corporation, Zappos and Zazzle.com chose Comfy Sacks for one simple reason. We have the softest and most comfortable product on the market at a price that can't be beat!
If you would like fabrics samples from the HUGE selection of fabrics we offer, simply click HERE and include up to 5 fabric samples you would like to see and they will be shipped out free of charge. Samples are usually sent out the next business day so you can quickly make your decision . At this time we do not offer this service for Alaska or Hawaii due to the overseas shipping costs involved.
If you would like a sample card with our entire line of fabrics and colors (around 35 fabrics/colors in all) you may purchase that for only $15.00. If you would like to purchase a full sample set please contact us.
Yes! All Comfy Sacks come with a THREE year warranty on all seams and zippers on both the cover and liner. This is the best warranty offered throughout the whole foam bag chair industry. Many other companies don't offer any warranty or offer a very limited warranty which requires that you have all the original packaging or register your product with them to qualify. Some companies use gimmicks such as 'two or three lifetime' warranties which really make no sense but sound appealing to the buyer. The reality is that we stand behind our products and often times have customers come to us wanting to purchase a liner or cover from our company because our competitor will not uphold their warranty.
We want customers to be confident that if something happens to their Comfy Sack, they are covered...literally! Comfy Sacks are manufactured to last a very long time and something that distinguishes a Comfy Sack from any other foam bag chair on the market is the quality. All seams are ultra strong because of the durable fabrics and thread we use. Our products have been tested with the roughest children and we very rarely have a cover or liner that needs to be replaced.
About 90% of all orders are shipped out in 2-4 business days however it sometimes takes up to 6 business days to ship the orders out. Depending on your location, it will take 2-6 business days to arrive at your location from the time it leaves our shipping dock. You can expect your order to be delivered in 3-8 business days after placing your order depending on your location.
At Comfy Sacks we have created a very robust order tracking system that allows you to see the status of your order throughout the manufacturing process. It also allows you to quickly contact the orders department to ask any questions or make a change to your order.
Comfy Sacks use superior foam and better quality fabrics than any other foam bag chair company on the market. Our foam is softer and more comfortable than other companies because we use premium furniture grade foam. Other companies use scrap foam and often take whatever they can get when it comes to foam in order to cut costs. We have been doing business in the foam industry for many years which allows us to leverage this power and as a result get the best foam available for a good price. We provide the highest quality on the market all while keeping our prices very competitive.
Our cover fabrics are also second to none! We have the largest selection of fabrics in the industry. In addition to offering a huge selection of fabrics, we give you the opportunity to SEE and FEEL the fabric before you decide to buy...for FREE! We are very confident that when you receive our fabric samples, you will fall in love with our fabrics and make your purchase with us. We understand that this is an expensive purchase for you and that it is very important to see these fabrics for yourself before you buy. In addition we also understand how important it is to match colors for decorating purposes. The last thing we want is for you to have a product that doesn't even match your decor.. To read more about our fabrics and to request up to FIVE FREE samples of all the fabrics we offer, click here
After receiving your product, it will take 1-2 weeks for the product to FULLY expand. Feel free to use your product while it is still expanding but realize that the foam must receive oxygen to fully expand. To expedite the process of your bag fully expanding, re-fluff your sack a couple times a day in the first week to get oxygen to foam. This will ONLY need to be done for the first week or two because of how compact the foam is for shipping purposes. Also ensure that all large pieces of foam are broken apart which will also speed up the expansion process.
|3.5 ft Sack||3.5ft x 3.5ft x 2.5ft||20 lbs|
|5 ft Sack||5ft x 5ft x 2.5ft||36 lbs|
|6 ft Sack||6ft x 6ft x 3ft||68 lbs|
|7 ft Sack||7ft x 7ft x 3ft||100 lbs|
|8 ft Sack||8ft x 8ft x 3ft||140 lbs|
|5 ft Lounger||5ft x 3ft x 3ft||36 lbs|
|6 ft Lounger||6ft x 3.5ft x 3.5ft||49 lbs|
|7.5 ft Lounger||7.5ft x 3.5ft x 3.5ft||75 lbs|
|3 in 1 Sack - (Comfy Pad)||6ft x 6 ft x 1ft||46 lbs|
|Pillow Sack||4.5ft x 5.5ft x 1ft||29 lbs|
* All Dimensions are measured at the widest point on the product and weights are approximate. The floor print of the sack is slightly smaller because of the shape of these products. These products are frameless furniture which means there are not rigid corners for dimensions. Our product sizes exceed the industry standard for foam bag chairs and we give you measurements to ensure you don't purchase a product that will not fit into a space that is too small for your Comfy Sack.
* For shipping and handling reasons all products must be highly compressed before shipment. For best results make sure to take your product out of it's compressed box within a couple weeks of receiving your product. The products can sit for a couple months in it's compressed form however the product will take longer to expand back to its original size with each month of storage.
All the covers we offer are machine washable. (with the exception of the Faux Leather which is spot clean only) Another great feature you will get with EVERY Comfy Sack is a internal liner (which comes with a security BREAK AWAY zipper.) While some competitors cut costs and don't include a liner and others offer it as an expensive option, all Comfy Sacks ship with a internal liner. The liner enables you to simply unzip the outer cover and put the cover in the washing machine. All our covers can be machine washed in cold water. The important thing when washing your cover is to make sure you completely re-zip the cover closed before putting it into the washing machine. This is to ensure nothing gets caught in the washing machine which could result in damage to your cover. It is recommended that you air dry the covers however they can also be put in the dryer and tumble dried on low. (Again, make sure to completely zip your cover up before putting in the washing machine or dryer)
Online shopping at Comfy Sacks is very secure and we take every precaution to protect your privacy. All information that you provide will be automatically encrypted using 128 bit encryption. In addition, Comfy Sacks keeps all customer information confidential. Your information will never be provided to any outside parties.
Click on the link below to see our Better Business Bureau standing. We work hard to maintain a great rating with the BBB by resolving any customer issues quickly and fairly. Customer service is something we take very seriously here at Comfy Sacks.
Credit Cards Accepted:
Due to the large size of these products (25-150 lbs) refunds for opened products are slightly more complex as opposed to returning an iPod or DVD. If the outer cover is damaged due to a manufacturing defect, a new cover will be sent free of charge. We take a lot of care in manufacturing and shipping our products and rarely have any products returned to us. All returned products that are returned will incur a 15% restocking fee and the original shipping cost will not be refunded. You will need to arrange shipping back to our manufacturing facility with the courier of your choice. (our customer support can assist you with this) In addition, we are not able to accept used product for returns and all returns must be made within 30 days of purchase.
Before shipping the product, email us to get the refund process started. Your refund will be credited to your account after the item has been received and inspected by our quality control department.
* If you are unsure of what fabric you would like, simply click here for our very easy to use sample request page. Include up to FIVE fabrics in any color and style you would like. Samples are usually shipped out the next business day after receiving your request. We believe it is very important for the customer to see and feel the fabrics.. We offer the softest and most durable fabrics on the market. Instead of just taking our word for it, we will prove it to you by sending you samples of the fabrics you are interested in.
* If you are worried about the size of our Comfy Sacks being an issue, the best way to figure out if you can fit one of our Comfy Sacks in your house or apartment is to put some masking tape on the floor outlining the sack. For the circular sacks make a circle using the dimensions stated and allow for an extra 8 inches or so around the circle. The 7.5 foot lounger takes up the same amount of space as a standard sofa and the 6 ft lounger takes up about the same amount of space as a love seat.
* Our Three Year warranty started on 11/17/2009. Prior to this date the warranty was One year.